Refund policy
Return and Refund Policy
Last updated: 14 July 2026
We want you to be satisfied with your purchase from Boostly. This policy explains your rights and how to request a cancellation, return, replacement or refund.
Nothing in this policy limits your rights under Irish or European Union consumer law.
1. Change-of-mind returns
If you purchase as a consumer, you generally have 14 days from the date you receive eligible goods to notify us that you wish to cancel your order.
After notifying us, you generally have a further 14 days to return the goods.
To request a return, email boostly.ie@gmail.com and include:
• your name;
• order number;
• the product you wish to return;
• the reason for the return, if you wish to provide one.
We will respond with return instructions.
2. Condition of returned products
You may inspect a product as reasonably necessary to establish its nature, characteristics and operation.
Products should be returned:
• securely packaged;
• with all included parts and accessories;
• in their original packaging where reasonably possible;
• without damage caused by misuse, unsuitable installation or excessive handling.
We may make a lawful deduction from the refund if handling beyond what is reasonably necessary has reduced the product’s value.
3. Customised and programmed products
The right to cancel because of a change of mind may not apply to products that are:
• made to your specifications;
• clearly personalised;
• custom printed or branded;
• programmed using a URL or other information supplied specifically by you.
Once customisation, printing or programming has started, changes or change-of-mind cancellations may not be possible.
Before customisation or programming begins, please contact us promptly if you need to change or cancel your order. We will try to accommodate the request where reasonably possible.
This exception does not affect your rights if a customised or programmed product is faulty, damaged, misdescribed or does not match the approved specification.
4. Return shipping costs
For an eligible change-of-mind return, you are responsible for the direct cost of returning the product.
We recommend using a tracked delivery service and retaining proof of postage. You remain responsible for the returned product until it is received by us.
If the product is faulty, damaged, incorrect or misdescribed, Boostly will cover reasonable return costs where required by law.
5. Refunds
Once we receive and inspect an eligible return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Where you exercise a statutory right to cancel, the refund will include the price paid and the cost of our least expensive standard delivery option. Additional charges for express, premium or non-standard delivery are not refundable unless required by law.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.
Banks and payment providers may require additional time to display a completed refund in your account.
6. Faulty, damaged or misdescribed products
Products must conform to the sales contract and provide the quality, durability, functionality and characteristics that you can reasonably expect.
If a product is faulty, damaged, misdescribed or does not match the agreed specification, contact us as soon as reasonably possible.
Please include:
• your order number;
• a description of the problem;
• photographs or video showing the issue, where appropriate.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Your statutory rights regarding faulty or non-conforming goods are not affected by a product being marked “final sale”.
7. Incorrect products
If you receive a product different from the one ordered, contact us as soon as reasonably possible.
We will arrange an appropriate replacement or refund and cover reasonable return costs where required.
8. Delivery damage
Please inspect your order after delivery.
If the product or packaging appears damaged, contact us promptly and provide photographs of:
• the outer packaging;
• the delivery label;
• the damaged product;
• any internal packaging.
Please retain the packaging until we have reviewed the issue.
9. Adhesive products
Before installing an adhesive NFC product, you should:
• test the NFC function;
• confirm that the programmed link is correct;
• clean and dry the installation surface;
• confirm that the surface is suitable;
• avoid applying the product directly to metal unless it is designed for metal surfaces.
A change-of-mind return may not be accepted after the adhesive backing has been removed or the product has been installed, except where required by law.
This does not affect your rights if the product is faulty.
10. Exchanges
We do not currently operate an automatic exchange service.
Where an eligible non-custom product is returned, you may place a new order for the preferred product after your return is approved.
If we supplied an incorrect or faulty product, contact us and we will arrange an appropriate remedy.
11. Order cancellations
You may request cancellation of an unfulfilled standard product through your Shopify customer account or by contacting us.
A cancellation request is not guaranteed if the order has already been processed, dispatched, customised, printed or programmed.
Where we approve a cancellation after payment has been taken, the refund will be issued to the original payment method.
12. Items that cannot be returned for a change of mind
Subject to applicable law, change-of-mind returns may not be available for:
• customised or clearly personalised products;
• products made to your specifications;
• products programmed specifically for your business or URL;
• products damaged through misuse or unsuitable installation;
• products returned after the applicable cancellation period.
These exclusions do not affect your rights regarding faulty, damaged, incorrect or misdescribed goods.
13. Return address
Do not return a product without first contacting us and receiving return instructions.
Approved returns should be sent to:
Alan Jazov, trading as Boostly
Apartment 83, The Hermitage
Balgriffin
Dublin 13
Co. Dublin
D13 NCX4
Ireland
14. Contact us
For cancellations, returns, refunds or faulty-product enquiries, contact:
Alan Jazov, trading as Boostly
Email: boostly.ie@gmail.com
Telephone: +353 83 839 6984
Website: boostly.ie